Privacy Policy

Arthbridge Innovate ("we", "us", "our", or "Arthbridge Innovate") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website at https://arthbridgeinnovate.com/ or use our tour and travel services.

By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Arthbridge Innovate

Email: info@arthbridgeinnovate.com
Mobile: +91 9879873490
Address: First Floor, Office No. 16 Star Shopping Centre Dr. Yagnik Road 20 New Jagnath Plot Corner Rajkot - Gujrat 360001

 

2. Information We Collect

Depending on how you use our website and travel services, we may collect the following information.

Personal Information

• Full name

• Email address

• Mobile or telephone number

• Postal or billing address

• Date of birth or age, where required for a booking

• Passenger and identification details required for travel arrangements

• Passport, visa, or other travel document information, where necessary

• Travel dates, destinations, itinerary preferences, and accommodation preferences

• Information you provide through enquiries, booking forms, contact forms, or customer support communications

Payment Information

When you make a payment for a tour package or travel service, certain payment-related information may be processed by our payment gateway or payment service provider.

We may receive information such as payment status, transaction reference number, payment date, and amount.

We generally do not store complete debit card numbers, credit card numbers, CVV codes, UPI PINs, internet banking passwords, or other confidential payment credentials on our website.

Technical Information

When you access our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type and operating system

• Website pages visited

• Date and time of access

• Referring website

• General usage and diagnostic information

3. How We Collect Information

We may collect information when you:

• Visit or use our website.

• Submit an enquiry or contact form.

• Request information about our tour packages or travel services.

• Make a travel booking or purchase.

• Make a payment.

• Contact us by email, telephone, WhatsApp, or other communication channels.

• Provide passenger details or travel documents required for a booking.

• Participate in surveys, promotions, or other activities offered by us.

• Voluntarily provide information to us.

4. How We Use Your Information

We may use personal information for legitimate and disclosed purposes, including:

• Providing and managing tour and travel services.

• Responding to enquiries and customer requests.

• Processing and managing travel bookings.

• Arranging accommodation, transportation, sightseeing, tours, and related services.

• Processing or facilitating payments and refunds.

• Communicating booking confirmations, itinerary details, travel updates, and service changes.

• Coordinating with hotels, airlines, transportation providers, tour operators, booking platforms, and other travel partners.

• Verifying booking details and travel information where necessary.

• Providing customer support.

• Improving our website and travel services.

• Maintaining website security and preventing fraud or unauthorized activity.

• Maintaining booking, payment, and business records.

• Complying with applicable laws, regulations, legal obligations, and lawful requests.

• Sending service-related communications.

• Sending promotional communications where permitted by law and where any required consent has been obtained.

We seek to process personal information only for specified, legitimate purposes and to the extent reasonably necessary for those purposes.

5. Tour and Travel Information

To arrange or provide travel services, we may collect information such as passenger names, contact details, identification details, travel dates, destinations, accommodation preferences, and other information necessary to fulfil your booking.

Where necessary, this information may be shared with hotels, airlines, transportation providers, tour operators, booking platforms, travel agents, or other relevant service providers.

Customers are responsible for ensuring that the information they provide is accurate and complete. You should only provide personal information and travel documents that are necessary for the requested services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and enhance the user experience.

Third-party services integrated into our website may also use cookies or similar technologies.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Third-Party Services

We may use third-party service providers to operate our website and provide tour and travel services.

These may include:

• Website hosting and cloud service providers

• Website maintenance and technology providers

• Payment gateways and payment processors

• Hotels, resorts, and accommodation providers

• Airlines and transportation providers

• Tour operators and travel agencies

• Booking platforms and activity providers

• Communication and messaging providers

• Website analytics providers

• Marketing and advertising service providers, where applicable

Third-party providers may process information according to their own privacy policies and applicable contractual and legal requirements.

We make reasonable efforts to work with service providers that maintain appropriate safeguards for personal information. However, third-party services may be subject to their own terms, policies, and security practices.

8. Sharing of Personal Information

We do not sell your personal information as a business practice.

We may disclose or share personal information where reasonably necessary:

• To provide a tour or travel service requested by you.

• With hotels, airlines, transportation providers, tour operators, and other travel partners.

• With authorized booking platforms and service providers.

• With payment processors to process payments or refunds.

• To respond to customer enquiries and provide customer support.

• To comply with applicable laws, legal obligations, or lawful requests from government authorities.

• To detect, investigate, and prevent fraud, security incidents, or illegal activities.

• To protect our rights, property, website, customers, or users.

• In connection with a merger, acquisition, restructuring, or similar business transaction, subject to applicable law.

We seek to limit the sharing of personal information to what is reasonably necessary for the relevant purpose, subject to applicable law.

9. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive information through unsecured communication channels.

If you become aware of any suspected unauthorized access or security incident involving your personal information, please contact us promptly.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing travel services, maintaining booking and transaction records, resolving disputes, enforcing agreements, and complying with applicable legal obligations.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our data-retention practices.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about how your personal data is being processed.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Raise a concern or complaint regarding the processing of your personal information.

• Exercise other rights available under applicable data protection laws.

Where consent is the basis for processing, withdrawal of consent will not affect the legality of processing carried out before withdrawal.

Some information may need to be retained to fulfil a confirmed booking, comply with legal obligations, or resolve disputes, where permitted by applicable law.

To exercise applicable privacy rights or raise a concern, please contact us using the details provided in the "Contact Us" section.

12. Children's Privacy

Our website and travel services may involve bookings for children as part of family or group travel.

Where personal information about a child is required to arrange a booking, it should be provided by a parent, guardian, or another person legally authorized to provide it.

We will handle children's personal information in accordance with applicable data protection laws, including any applicable requirements for parental or guardian consent.

13. Links to Other Websites

Our website may contain links to third-party websites, booking platforms, payment services, hotels, airlines, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to it.

14. Marketing Communications

Where permitted by applicable law, we may send you information about our tour packages, travel offers, promotions, and service updates.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

Service-related communications, such as booking confirmations, payment notifications, itinerary updates, and important travel notices, may still be sent where necessary.

15. International Data Transfers

Some of our website, booking, accommodation, transportation, or other service providers may process information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing complies with applicable law and any required safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our travel services, technology, business practices, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:

Arthbridge Innovate
Email: info@arthbridgeinnovate.com
Mobile: +91 9879873490
Address: First Floor, Office No. 16 Star Shopping Centre Dr. Yagnik Road 20 New Jagnath Plot Corner Rajkot - Gujrat 360001

 

We will make reasonable efforts to respond to privacy-related requests and complaints within the timeframe required by applicable law.

18. Consent

By using our website or providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek the required consent in an appropriate manner and for the specified purpose.

Arthbridge Innovate is committed to handling personal information responsibly, transparently, and in accordance with applicable privacy and data protection laws.