Terms and Conditions

Welcome to Arthbridge Innovate. These Terms and Conditions govern your access to and use of our website https://arthbridgeinnovate.com/ and the tour and travel services offered by Arthbridge Innovate.

By accessing our website, making a booking, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Arthbridge Innovate

Arthbridge Innovate provides tour and travel-related services, including travel planning, tour packages, itinerary arrangements, and other travel-related services as offered on our website.

Our contact details are:

Email: info@arthbridgeinnovate.com
Mobile: +91 9879873490
Address: First Floor, Office No. 16 Star Shopping Centre Dr. Yagnik Road 20 New Jagnath Plot Corner Rajkot - Gujrat 360001

 

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms and Conditions.

You must not:

• Use the website for any unlawful, fraudulent, or misleading purpose.

• Attempt to gain unauthorized access to any part of the website.

• Interfere with the operation, security, or functionality of the website.

• Copy, reproduce, modify, distribute, or commercially exploit website content without our prior written permission.

• Submit false, inaccurate, or misleading information when making an enquiry or booking.

• Use the website to transmit malicious software, spam, or harmful material.

We reserve the right to suspend or terminate access to the website where we reasonably believe these terms have been violated, subject to applicable law.

3. Tour and Travel Services

Arthbridge Innovate offers tour and travel services subject to availability, supplier conditions, applicable laws, and the specific details communicated to customers before booking.

The services may include tour packages, sightseeing arrangements, accommodation, transportation, itinerary planning, and other travel-related arrangements, depending on the package selected.

The itinerary, duration, accommodation, transportation, inclusions, exclusions, activities, and other package details will be communicated or displayed for the applicable tour or booking.

We reserve the right to make reasonable changes to travel arrangements where necessary due to availability, operational requirements, safety concerns, weather conditions, or circumstances beyond our reasonable control. We will communicate material changes to customers as appropriate.

4. Booking and Confirmation

Customers may submit booking requests through the website or through the contact methods provided by Arthbridge Innovate.

A booking will be considered confirmed only after the required payment, where applicable, has been received and written confirmation has been issued by Arthbridge Innovate or its authorized service provider.

Submitting an enquiry or booking request does not guarantee availability or confirm a reservation.

Where a booking depends on confirmation from a hotel, airline, transport operator, tour operator, or another third-party provider, the booking remains subject to that provider's confirmation.

Customers should review their booking confirmation carefully and promptly report any errors.

5. Prices and Payments

Prices displayed on the website may change without prior notice unless a price has already been confirmed for a customer under the applicable booking terms.

The final price payable will be communicated at the time of booking and may include applicable taxes, service charges, accommodation costs, transportation charges, booking fees, or other disclosed expenses.

Customers must make payments using the payment methods specified by Arthbridge Innovate or its authorized payment partners.

Any advance payment, deposit, balance payment, or payment deadline applicable to a tour package will be communicated to the customer before or during the booking process.

Failure to complete payment within the specified period may result in cancellation of the booking, subject to the applicable booking and cancellation conditions.

Customers should retain payment receipts and booking confirmations for their records.

6. Customer Responsibilities

Customers agree to provide accurate, complete, and current information when making an enquiry or booking.

Customers are responsible for:

• Providing correct names, contact details, passenger information, travel dates, and other required booking information.

• Checking all booking details, including destinations, dates, itinerary, accommodation, transportation, and package inclusions.

• Carrying valid identification, passports, visas, permits, tickets, and other documents required for their journey.

• Complying with applicable immigration requirements, local laws, travel regulations, and instructions issued by relevant authorities.

• Arriving at designated departure points and meeting agreed travel schedules on time.

• Informing us in advance of any special requirements that may affect the arrangements, where applicable.

Any incorrect or incomplete information provided by the customer may result in additional charges, booking changes, cancellation, or inability to provide the requested service.

Customers are responsible for expenses arising from missing or invalid travel documents, missed departures, failure to comply with travel requirements, or personal decisions, except where applicable law provides otherwise.

7. Third-Party Service Providers

Certain travel arrangements may be provided by independent third parties, including airlines, hotels, resorts, transport operators, tour guides, travel agencies, activity providers, and other service providers.

Such services may be governed by the third party's own terms, policies, safety requirements, booking conditions, and cancellation or refund rules.

Arthbridge Innovate will make reasonable efforts to coordinate with service providers and assist customers with travel-related issues. However, to the extent permitted by applicable law, we are not responsible for independent acts, omissions, service interruptions, or failures of third-party providers that are outside our reasonable control.

Nothing in this section excludes any responsibility or liability that cannot legally be excluded under applicable law.

8. Changes to Bookings and Itineraries

Requests to change travel dates, passenger details, destinations, accommodation, transportation, or other booking arrangements are subject to availability and approval by the relevant service providers.

Additional charges, fare differences, administrative fees, or supplier penalties may apply to changes. Any applicable charges will be communicated to the customer where reasonably possible before the change is confirmed.

Arthbridge Innovate or its service providers may need to modify an itinerary due to weather, safety concerns, transportation disruptions, government restrictions, operational issues, or other unforeseen circumstances.

Where changes are necessary, we will make reasonable efforts to inform affected customers and provide suitable alternatives where available and appropriate.

9. Cancellation and Refunds

Cancellations and refund requests are governed by the Refund and Cancellation Policy published on our website, together with any specific cancellation conditions communicated to the customer at the time of booking.

Different cancellation rules may apply depending on the tour package, travel dates, accommodation, transportation arrangements, supplier policies, and the time remaining before departure.

Customers wishing to cancel a booking should contact Arthbridge Innovate using the contact details provided on the website.

Any applicable cancellation charges, non-refundable deposits, supplier penalties, or administrative fees will be determined in accordance with the disclosed booking terms and applicable law.

Approved refunds will be processed using the applicable payment method or another agreed method, subject to payment-provider procedures and the relevant refund conditions.

Nothing in this section limits any consumer rights or refund entitlements available under applicable law.

10. Travel Documents, Health, and Safety

Customers are responsible for ensuring that they meet all entry, exit, transit, identification, visa, vaccination, insurance, and other travel requirements applicable to their journey.

Travel requirements may vary by destination and may change without notice due to government policies or other circumstances.

Customers should independently verify the latest requirements with the relevant authorities before departure.

Customers are also responsible for assessing their personal fitness for planned activities and informing the appropriate service provider of any relevant special requirements where necessary.

Where appropriate, customers are encouraged to obtain suitable travel insurance covering medical expenses, trip cancellation, baggage loss, travel delays, and other potential travel risks.

Arthbridge Innovate does not guarantee entry into any country or destination, approval of travel documents, or the availability of government-authorized travel services.

11. Intellectual Property

Unless otherwise stated, all content on this website, including text, logos, graphics, photographs, designs, trademarks, and other materials, belongs to or is lawfully used by Arthbridge Innovate.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

12. Website Availability and Accuracy

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

The website may occasionally be unavailable due to maintenance, technical problems, upgrades, network failures, or circumstances beyond our control.

We make reasonable efforts to keep travel information accurate and current. However, prices, schedules, availability, travel requirements, and third-party services may change.

Customers should rely on their confirmed booking details and any subsequent official communication for the final arrangements applicable to their trip.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Arthbridge Innovate will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or travel services.

We will not be responsible for delays, cancellations, missed connections, loss of baggage, changes to schedules, or disruptions caused by third-party providers or circumstances beyond our reasonable control, except where liability cannot legally be excluded.

Where legally applicable, our liability will be limited to the amount paid to Arthbridge Innovate for the specific service giving rise to the claim, except where a different limitation is required by law.

Nothing in these Terms and Conditions excludes or limits liability for fraud, wilful misconduct, negligence, or other matters to the extent that such exclusion or limitation is prohibited by applicable law.

14. Force Majeure

Arthbridge Innovate will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

These circumstances may include natural disasters, extreme weather, pandemics, epidemics, government restrictions, strikes, civil unrest, war, terrorism, transportation disruption, border closures, technical failures, internet outages, or other force majeure events.

Where such circumstances affect a booking, we will make reasonable efforts to communicate relevant changes and assist customers with available alternatives, subject to supplier policies and applicable law.

Any cancellation, rescheduling, or refund arising from such circumstances will be handled in accordance with the applicable booking terms, supplier conditions, and legal requirements.

15. Privacy and Personal Information

Your use of the website is also governed by our Privacy Policy.

We may collect and process personal information necessary to handle enquiries, make bookings, coordinate travel arrangements, process payments, communicate with customers, and comply with applicable legal requirements.

Personal information may be shared with relevant service providers where necessary to fulfil a booking or provide the requested services, subject to applicable law and our Privacy Policy.

Please review our Privacy Policy for further information about how personal information is collected, used, stored, and protected.

16. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions from time to time.

Changes will become effective when published on this website, unless otherwise required by applicable law.

Customers should review this page periodically for updates. Any confirmed booking will remain subject to the applicable booking conditions and mandatory legal requirements.

17. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the competent courts and authorities in Rajkot, Gujarat, India.

18. Contact Us

If you have questions, concerns, complaints, or requests regarding these Terms and Conditions or our tour and travel services, please contact us:

Arthbridge Innovate
Email: info@arthbridgeinnovate.com
Mobile: +91 9879873490
Address: First Floor, Office No. 16 Star Shopping Centre Dr. Yagnik Road 20 New Jagnath Plot Corner Rajkot - Gujrat 360001

 

By using our website or booking our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to applicable law.